1. Who you are dealing with
Pelicula35 is a film laboratory and shop operated by the following registered trader. Any contract you make through this website is with that trader.
- Company: ROBERTS AARON LEE – PERSOANĂ FIZICĂ AUTORIZATĂ
- CUI / Trade Register: 41431477
- Email: [email protected]
We are not registered for VAT. The price you see is the price you pay; no VAT is added at checkout or on your invoice.
2. What these terms cover
These terms apply when you use this website, when you send us film for developing, scanning or printing, and when you buy a product from us. Placing an order means accepting them.
If you are buying as a private individual you are a consumer, and Romanian and EU consumer law gives you rights that these terms cannot reduce. Nothing here is intended to limit those rights, and where anything below conflicts with them, the law wins.
These terms are published in Romanian and English. If the two versions differ, the Romanian version governs.
3. The website and your account
You may use this site to browse, order and manage your account. Please do not attempt to disrupt it, access other people's accounts or data, or use it for anything unlawful.
You are responsible for keeping your sign-in details to yourself. Tell us promptly if you think someone else has access. You can close your account at any time from Account, Profile.
We try to keep prices, stock and descriptions accurate, but errors happen. If we spot a clear pricing or description error after you order, we will contact you and you can confirm at the corrected price or cancel for a full refund. We do not have to supply at an obviously wrong price.
The site design, text, photographs and branding are ours unless stated otherwise. Please do not reuse them commercially without asking.
4. Film developing, scanning and printing
This section covers everything we do with film you send us. It is the longest part of these terms because film is the part where things can genuinely go wrong, and we would rather tell you plainly in advance than argue about it afterwards.
What we are doing for you
We process your film using the chemistry and equipment appropriate to the process you select, and where you have ordered scanning we scan the resulting negatives at the resolution described for that service. We aim for a natural, accurate rendering unless you ask for something specific.
What we cannot do is create an image that is not on the film. Developing reveals what your camera recorded. If the film was never properly exposed, correct processing will still produce nothing.
Getting your film to us
You can post film to us, book a courier collection through us, drop it off, or bring it in. Who carries the risk while it is in transit depends on who chose the carrier:
- If you use a shipping label or courier collection that we booked and paid for, the film is at our risk in transit. If it is lost or damaged before it reaches us, we will handle it as though it happened here.
- If you choose your own postal service or courier, the film is at your risk until it arrives with us. We have no control over a carrier we did not choose and cannot verify what was inside a parcel that never arrived. We strongly recommend a tracked service.
- Film handed over in person is at our risk from the moment we take it and give you a reference.
Please pack film so it cannot be crushed and cannot be exposed to light, and include your order reference. Film that arrives without anything identifying it may take considerably longer to match to an order.
What we need you to tell us
We process what you tell us to process. Before you send film, please tell us:
- The film stock and the process it needs: C-41, E-6, black and white, or something unusual. A film put through the wrong process is generally unrecoverable.
- Whether it was shot at a different speed to the box rating and needs pushing or pulling, and by how much.
- Anything you already know about the film: that it is expired, that it has been through airport scanners, that it has been stored somewhere hot, that the camera was behaving oddly.
We rely on what you tell us. If the information is wrong or missing and the film is processed accordingly, that is not something we can put right afterwards, and the service is still chargeable. If we can see something is obviously inconsistent, we will contact you before processing rather than guess.
How long it takes
Turnaround times shown on the site are typical, not guaranteed. Chemistry, equipment and postal services do not always cooperate, and we would rather do your film properly than quickly. If your order is going to be materially later than the time we quoted, we will contact you and tell you why.
Problems that arrive with the film
Sometimes a film comes back with less on it than you hoped, and the cause was already there before it reached us. We will always tell you what the negatives show and, where we can see it, what most likely happened, and we never charge you to scan frames that do not exist. What we cannot do is undo something that happened before the film arrived:
- A camera or meter not doing what it should: a shutter running slow, a meter reading wrong, a lens cap, a flat battery, film that never wound on.
- Film that was already fogged, expired, heat-damaged or stored somewhere warm before it got to us.
- Fading of the latent image on film exposed a long time before it was sent in. The image fades on the film itself, and no process can bring it back.
- Film that met daylight outside the camera: loaded or unloaded in the open, a back clicked open, a cracked cassette or torn backing paper.
- Damage from airport X-ray or CT scanners, which often cannot be seen until the film is developed.
- Results that come with a process you asked for: pushing, pulling, cross-processing, or developing film well past its date. These change the look by design, and how much they change it varies roll to roll.
- Loss or damage in transit where you chose the carrier, as described above.
If a film comes back blank or nearly blank, we will tell you what we found and talk it through with you if that would help. Often the negatives themselves show what went wrong. We do not charge to scan a film with nothing on it, though the developing has still been done and is chargeable.
Problems we cause
If we damage or lose your film through our own error, whether that is mixed or exhausted chemistry, an equipment fault, the wrong process, mishandling, or losing it once it is in our care, then we put it right like this:
- We refund in full everything you paid for the affected film, including any scanning, printing and delivery charges relating to it.
- We replace the film itself with an equivalent unexposed roll, or credit you its value if we cannot source the same stock.
We do this as soon as we know, without you having to ask or argue for it. We would rather put it right the moment we find out than have you chase us.
Nothing in these terms affects the rights Romanian consumer law gives you, or excludes liability that the law does not allow to be excluded.
We will always tell you when something has gone wrong at our end. We would rather lose the order than have you find out from a scan.
Unusual and best-effort work
We are happy to attempt pushing and pulling, expired and badly-stored film, cross-processing and unusual or discontinued stocks. We will apply the same care as to anything else, but the outcome depends on variables that are in the film rather than in the process, so we cannot promise a particular result.
Work of this kind is charged for the work done. If the results are poor because of the condition of the film or the nature of the process you chose, the charge still applies, because we did the work you asked for. If the results are poor because of something we got wrong, the section above applies instead.
Your negatives
You tell us at checkout what you want done with your negatives. Whichever you choose, they remain yours.
- Return them: we send them back cut into strips and sleeved, or uncut as a roll if you ask, with your order or by post.
- Store them: we keep them here for 60 days from the date we tell you your order is ready. After that they are disposed of. Ask us before the 60 days are up and we will send them back or hold them longer.
- Dispose of them: we recycle them responsibly once your order is complete. This cannot be undone, so please be sure before choosing it.
Your scans
Scans are delivered as a download link to your account. The link stays live for 14 days. Your files are not deleted the moment it expires. If you miss the window, contact us and we will re-issue it where we still hold them. Please download and back up your files; we are not a backup service and cannot guarantee to hold them indefinitely.
The photographs are yours. We claim no rights over your images and will not publish or share them without asking you first. We may retain a technical record of the order.
Orders nobody collects
If you have chosen to collect an order and it is still here 30 days after we told you it was ready, we will contact you. We will hold negatives for the storage period described above. We cannot store completed orders indefinitely and will dispose of unclaimed items after that, having tried to reach you first.
Changing your mind about a service
If you order a service at a distance you normally have 14 days to change your mind. If your film has not yet been processed, tell us and we will cancel and refund you in full, returning the film.
When you place an order you are asked to confirm that you want us to begin work straight away. Once the service has been fully performed, the 14-day right ends, because developing cannot be undone. If we have started but not finished, you may still cancel and pay only for the work already done.
What we will not process
We may decline to process material that is unlawful, and where the law obliges us to report it, we will. We may also decline film we do not believe we can handle safely or competently, in which case we return it and refund you in full.
5. Buying products
This section applies to film, chemistry, accessories and anything else we sell as goods rather than as a service.
Prices are shown in RON and are the total you pay for the item. No VAT is added. Delivery is charged separately and shown before you pay.
We hold limited stock and it can sell out between you adding something to the basket and paying. If we cannot supply what you ordered, we will tell you and refund that item in full.
We deliver within Romania. Delivery estimates are indicative. Risk in the goods passes to you when they are delivered to you or to someone you nominated.
Changing your mind within 14 days
As a consumer buying at a distance, you may change your mind within 14 days of receiving the goods, without giving a reason.
- Tell us within 14 days of delivery. An email to our contact address is enough. Then send the goods back within 14 days of telling us.
- You pay the cost of returning the goods when you have simply changed your mind. If the item was faulty or not what you ordered, we pay the return cost.
- We refund within 14 days of getting the goods back, or of proof you sent them. We refund the item and the standard delivery charge we originally took; if you chose a more expensive delivery option, we refund the standard rate.
- You may handle goods as you would in a shop. If you have gone further than that, by opening sealed film or letting temperature-sensitive stock get warm so it can no longer be sold, we may reduce your refund by the value lost.
This 14-day right applies to goods. Developing services are covered separately in the film section above.
Faulty or wrong items
Goods must match their description and be fit for their purpose. If something is faulty, damaged on arrival or not what you ordered, tell us and we will repair, replace or refund it. You have two years from delivery under Romanian law, and this is separate from and additional to the 14-day right above.
You never pay to return something that is faulty or wrongly supplied.
6. Paying
Payment is taken at checkout by card, processed by Stripe. We do not see or store your full card number. If you save a card for future orders, it is stored by Stripe and you can remove it at any time from your account.
We issue an invoice for every order, available from your account. Invoices are kept as required by Romanian accounting law even if you later close your account.
7. Business customers
If you order in the course of a business, trade or profession, you are not a consumer and the consumer-specific rights above, including the 14-day right to change your mind, do not apply to you.
For business customers, our liability for any order is limited to the amount you paid for that order, and we are not liable for loss of profit, loss of business, or indirect or consequential loss. Everything else in these terms, including how we handle film and what we do when we get something wrong, applies to you in the same way.
8. If something goes wrong
Please contact us first. Most things are quicker to fix directly, and we would rather know. If we cannot resolve it between us, you have the following routes as a consumer.
You can complain to the Romanian consumer protection authority, ANPC: anpc.ro
You can also use the European Commission's online dispute resolution platform: ec.europa.eu/consumers/odr
9. Your personal information
How we collect, use, keep and delete personal information is set out separately. Read the full privacy policy
10. Changes, and the law that applies
We may update these terms as the business changes. The version published here when you place an order is the version that applies to that order; we will not change the terms of an order after you have placed it.
These terms are governed by Romanian law, and the Romanian courts have jurisdiction. If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you live.